All the wedding gowns that have been made-to-order are non-refundable!
As your MillaNova White&Lace gown is made especially for you to your gown size ranges and height, we are unable to offer returns or exchanges unless in the event of a genuine manufacturing fault.
We ask that you ensure your measurements are correct prior to your special event date, and we do not take responsibility for any adjustments or alterations needed to be made on your gown (unless it is a genuine manufacturing fault).
All items undergo high-grade professional quality control to ensure fabrics and manufacturing are of the highest standard. We highly recommend you try your gown on as soon as you receive it. In the unlikely circumstance, you have concerns regarding the fit of your gown, you must contact our Customer Experience Team ([email protected]) within 7 days of receiving your order.
If for any reason there is a manufacturing fault, postage will be covered by White&Lace by Milla Nova. You will need to provide updated measurements and images for our production team before the gown is returned.
If you wish to cancel your order before locking-in your measurements, the cancellation fee will be applicable. The cancellation fee ($300AUD, £200, $250USD, €200, $300CAD, $320NZD) covers the cost of administration, lace allocation, pre-production, and pattern preparation associated with your order.
Once your measurements are locked-in, you will be unable to cancel your order as the gown will have gone immediately into production.