Returns & exchanges

Extended Return Policy

Due to the developing restrictions related to COVID-19 we want to ensure we are continuing to provide our customers with the highest level of customer care during this time. 

We have extended our return policy from 28 days to 45 days from the delivery date. 

As we also take precautions to keep our warehouse and customer care employees safe, there may be a delay in processing refunds. We appreciate your patience and understanding during this time. 

If you have any questions or concerns please contact our customer care team at [email protected]

What is your return policy?

You have 28 calendar days from the day you receive your order to postmark your item(s) for return. Your refund will be credited to the same form of payment used to make the purchase.

We accept returns on item(s) in new condition with original tags attached, unworn, unwashed and free of any alterations for a full refund (minus shipping costs). All item(s) being returned must also be accompanied by original packaging, bags.

What if I need to exchange for a different size or color?

We do not offer direct exchanges. If you would like to exchange something for a different size or color, please return the original item(s) for a full refund and place a new order.

When will I get my refund?

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

Late or missing refunds (if applicable) 

If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next, contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected] 

Sale items (if applicable) 

Only regular priced items may be refunded, unfortunately, sale items cannot be refunded. 

Gifts 

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. 

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return. 

Shipping 

To return your product, you should mail your product to Chornovola 16E/27, Lviv, 79000, Ukraine.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Depending on where you live, the time it may take for your exchanged product to reach you may vary. 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Please note: we are not responsible for any duty/import/taxes/customs/etc charges you may incur.

*Please note: we recommend writing down your return tracking number so you can track the status of the return yourself.

Also, our phone number:  +38 (068) 705 70 58

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