Returns & Exchanges

Extended Return Policy

The Buyer has the right to refuse the received Goods and terminates the Sales Agreement in accordance with the Law of Ukraine “On Consumer Protection” within 14 calendar days.

The Buyer has the right to return or exchange the goods within the period established by the Law of Ukraine “On Consumer Protection”, sending the goods to the address: Ukraine, Lviv, Ave. Chornovola 16Є/27, 79019, notifying the Seller in advance.

Please use the full name of the receiver – Khrystyna Tsykvas, not the name of the company. You can get all the information from our Customer Care manager Mary by the phone number: +38 (096) 629 62 72.

Please take into account that the Shipping of Goods is carried out at the expense of the Buyer.

Return of Goods of proper quality:

Return of the Goods of proper quality is possible within 14 calendar days from the date of receipt, provided that the Goods were not in use, and were preserved: its appearance, consumer properties, labels, and payment document issued to the consumer with the sold goods. It is not allowed to apply inscriptions, addresses, etc. on the packaging.

In case of refusal of the Buyer from the Goods according to clause 7.3.1. of the Privacy Policy Agreement, the Seller shall return the value of the Goods to him within 7 (seven) days from the date of receipt of the Goods. Reimbursement of the value of the Goods is made exclusively to the person specified in the Order Form for the Goods. The return is made in an agreement between the parties. Only the cost of the goods is returned to the buyer. The cost of sending the return is paid by the Buyer.

Any item(s) marked on sale are not eligible for refunds, store credit or exchange. 

If you send back an item marked Sale we will not process this return, once it is received to our warehouse it will be automatically shipped back to you or we will deduct a restocking fee of 25% of the items price. 

Return of Goods of improper quality:

Under the Goods of improper quality means the goods which cannot provide the performance of the functional qualities. The difference between the elements of design, color or design from those stated in the description on the website is not a sign of improper quality of the Goods and / or the impossibility of its intended use.

After receiving the Order, claims to external defects of the Goods, their quantity, completeness, and appearance are not accepted.

If the Goods of improper quality have been handed over to the Buyer, the Buyer has the right to demand a refund in accordance with the Law of Ukraine “On Consumer Protection”.

If the reason for the return was an error of the Seller of the Online Store, the Buyer is refunded the full cost of the order. The Seller of the Online Store also pays for the return shipping of the goods. An error of an employee of the Seller / Online Store means: sending another model; sending another size; color mismatch of the photo model (for example: instead of black, the dress turned red). This does not take into account the mismatch of the shade of the same color (bright red – coral), due to the fact that on different monitors, the same image may look different.

The Seller is not responsible for defects of the Goods that arose after its transfer to the Buyer as a result of the violation by the Buyer of the rules of use or storage of the Goods, actions of third parties or force majeure.

Shipping 

To return your product, you should mail your product to Ave. Chornovola 16E/27, Lviv, 79000, Ukraine.

Please note: we are not responsible for any duty/import/taxes/customs/etc charges you may incur.

*Please note: we recommend writing down your return tracking number so you can track the status of the return yourself.

Also, our phone number:  +38 (097) 390 88 80

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